01
Operations Leadership
Leading multi-channel delivery environments with focus on SLA performance, productivity, quality and financial outcomes.
Global Operations • CX/BPO • Transformation
Sudhir Anand
Building high-performing operations, stronger client partnerships, and teams that deliver at scale.
Results-driven operations leader with 15+ years of experience across inbound, outbound and back-office environments. Focused on operational excellence, customer experience, people development and sustainable business performance.
Operations LeaderCustomer Experience • BPO • Growth
01 / About
Leadership grounded in execution.
I work at the intersection of people, process and performance—turning complex operations into accountable, scalable delivery organizations. My approach is hands-on, metrics-driven and centered on building leaders who can sustain results.
15+years of global operations experience
9LinkedIn recommendations received
Globalexperience across multi-site delivery environments
02 / Expertise
From service delivery to transformation.
02
Client Partnership
Translating client objectives into executable operating plans, governance, measurable commitments and long-term value.
03
People & Culture
Developing leaders, setting clear expectations and creating environments where teams take ownership and perform.
04
CX & BPO Delivery
Experience across inbound, outbound and back-office operations, balancing customer experience with efficiency.
05
Transformation
Driving process improvement, technology adoption, standardization and operating-model changes.
06
Performance Management
Building disciplined performance rhythms around KPIs, forecasting, workforce planning and accountability.
03 / Experience
Long-term operating leadership at iQor.
iQor
Operations Leadership
Global customer experience & BPO
Over a long tenure with iQor, I have worked across complex customer engagement operations and diverse delivery environments. My focus has included operational execution, client success, team development, process improvement and scaling performance across locations.
Inbound OperationsOutbound OperationsBack OfficeCustomer ExperienceWorkforce StrategyQualityClient GovernanceContinuous Improvement
04 / Recommendations
What colleagues say about working with me.
Nine people have recommended me on LinkedIn, with recurring themes around approachable leadership, accountability, culture, and developing people.
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Described as an approachable leader who combines business acumen with thoughtful guidance, and supports people through both professional and personal challenges.
Naveen N.LinkedIn recommendation“
Recognized as a hands-on operations leader who invests in leadership development and culture, sets clear expectations, and holds teams accountable for success.
Cristian R.LinkedIn recommendationSource: public recommendations displayed on my LinkedIn profile.
05 / Credentials
Always learning. Always improving.
Agile Project LeadershipProject Management Institute • 2021
Conducting a SWOT AnalysisMadecraft • 2021
Managing for ResultsLinkedIn Learning • 2021
Let’s connect.
Interested in exchanging ideas on operations, customer experience, BPO transformation, leadership or building high-performing teams? Connect with me on LinkedIn.